Coastal Explorer Support
The latest version of Coastal Explorer is 4.0.25182.113
Changes
- Removed the NOAA RNC option from the chart store since it has been discontinued by NOAA
- Updated to the World Magnetic Model for 2025
Fixes
- Fixed a problem where a new installation could sometimes crash at startup
- Detect and discard ZIP files that were corrupted during downloads
- Fixed photo links to the Marine Traffic web sites
- Fixed a problem where changing a layer name would not always stick
- Fixed a problem where deleting a waypoint would not aways cause a route to be saved
- Fixed a problem where waypoints were sometimes lost while creating or appending to a route
- Fixed a problem were current station changes did not always synchronize to other systems
Help, Tips, FAQs, and Videos
Find documentation, tutorials, tips, and videos from the Rose Point crew.
Report a Problem or Get Help
Report problems you’re having or ask questions of the Rose Point support staff.
Remote Control Support Sessions
Some problems are easier to solve when we can have remote access to your PC. We can use Zoho Assist or TeamViewer to facilitate these sessions. (Depending on your PC's configuration, you might need to provide and administrator password to install either of these apps.)
During the session you will be able to watch everything that is going on and can terminate the session at any time. When the session is complete, we will no longer have access to your PC.
Please contact Rose Point Support to request a Remote Control Support Session if you have not already been given a Session ID.
If you need to use TeamViewer instead of Zoho Assist, please use the link below to download and start TeamViewer.
The TeamViewer window will show instructions for calling Rose Point Support along with an ID and a Password that were generated for the support session.