Coastal Explorer Support
The latest version of Coastal Explorer is 4.0.24318.0
This update fixes an issue that could prevent cloud-synchronization under certain circumstances.
Help, Tips, FAQs, and Videos
Find documentation, tutorials, tips, and videos from the Rose Point crew.
Report a Problem or Get Help
Report problems you’re having or ask questions of the Rose Point support staff.
Remote Control Support Sessions
Some problems are easier to solve when we can have remote access to your PC. We can use Zoho Assist or TeamViewer to facilitate these sessions. (Depending on your PC's configuration, you might need to provide and administrator password to install either of these apps.)
During the session you will be able to watch everything that is going on and can terminate the session at any time. When the session is complete, we will no longer have access to your PC.
Please contact Rose Point Support to request a Remote Control Support Session if you have not already been given a Session ID.
If you need to use TeamViewer instead of Zoho Assist, please use the link below to download and start TeamViewer.
The TeamViewer window will show instructions for calling Rose Point Support along with an ID and a Password that were generated for the support session.